Information you provide

Depending on how you interact with us, information may include:

• Your name and email address when you sign up for updates or contact us.
• Information provided to create, manage or use your account.
• Subscription and transaction information relating to purchases, renewals, cancellations and refunds.
• Messages, attachments and other information you choose to provide when requesting support.

Please do not send government identification documents, full payment-card details or other sensitive information through ordinary email or support messages.

Payment information

Stripe processes subscription payments. Information submitted during checkout is handled through the payment process. We use transaction-related information to administer subscriptions, investigate billing issues and respond to disputes. Stripe’s handling of personal information is described in its Privacy Policy.

Technical information

Our website infrastructure and service providers may process information needed to deliver, maintain and protect the service, such as IP addresses, browser and device information, request logs and timestamps.

We use personal information, as relevant, to:

• Provide subscriptions, account access and requested features.
• Manage payments, renewals, cancellations and billing questions.
• Respond to questions and provide customer support.
• Send necessary account, billing and service communications.
• Send newsletters or promotional updates, subject to your choices and applicable law.
• Maintain, troubleshoot and improve the website and services.
• Protect accounts and investigate suspected fraud or misuse.
• Resolve disputes, maintain appropriate business records and comply with applicable legal obligations.

Subscribing to FadeMeBets does not itself give us access to wagers placed with an independent sportsbook.

We use outside providers for functions such as payment processing, hosting, data storage and email delivery. Providers we use include Stripe, Render, Vercel and Resend. The information available to each provider depends on the function it performs and our configuration. For example, email delivery involves a recipient’s email address and message content.

We may share relevant, lawfully retained transaction records, account or service-access information, cancellation records and communications with payment processors and financial institutions to investigate billing issues or respond to payment disputes.

We may also disclose information when reasonably necessary to comply with applicable law or valid legal process, protect rights and security, or investigate fraud or misuse.

If a merger, acquisition or transfer of our business involves personal information, its handling remains subject to applicable law and any required notice or consent.

Our website includes links and offers from third parties, including affiliate partners. We may receive compensation when visitors use qualifying referral links or codes. We do not share your personal information with these affiliate partners. Those third parties operate under their own terms and privacy policies, and any information you provide to them directly is governed by those policies.

You can unsubscribe from promotional emails using the unsubscribe method provided in those messages or by emailing team@fademebets.com. We will handle opt-out requests within applicable legal deadlines.

Unsubscribing from marketing does not cancel a paid subscription. Necessary communications about payments, account access, security or requested support may continue.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, considering the information involved, our relationship with you and applicable requirements.

Relevant considerations include maintaining an active subscription, resolving support requests, retaining records for accounting or legal purposes, addressing disputes and protecting the service. Some information may remain after account closure for those purposes. Backup copies may remain until replaced or deleted through the applicable backup process.

You may contact us to request access to, correction or deletion of your personal information. Depending on your location and applicable law, you may also have rights to receive a portable copy, restrict processing or object to certain uses.

Email team@fademebets.com to submit a request. We may ask for information reasonably necessary to verify your identity and understand the request. We will respond within applicable legal deadlines and explain relevant exceptions or limitations.

Account deletion, subscription cancellation and marketing unsubscribe are separate requests. If you also want to stop recurring billing, explicitly request cancellation or use the cancellation method described in our Terms of Service.

We use safeguards intended to protect personal information against unauthorized access, use or disclosure. No website, transmission method or storage system is completely secure. Protect your account credentials and contact us promptly if you suspect unauthorized access.

FadeMeBets is intended for people aged 18 or older. We do not knowingly collect personal information from people under 18. If you believe someone under 18 has provided personal information, email team@fademebets.com so we can investigate and take appropriate action.

Our providers may process personal information in locations different from where you live. Additional international-transfer disclosures or safeguards may be necessary depending on the customers we serve and where information is processed.

Our website may link to services we do not operate. This policy describes FadeMeBets’ practices, not those of independent third parties. Review their privacy policies before providing information or using their services.

We may update this policy to reflect changes in our practices or applicable requirements. We will update the effective date and provide additional notice or obtain consent where required by law. We will not treat a policy update alone as permission for a new use that requires your consent.

For questions about this Privacy Policy or to make a privacy request, email team@fademebets.com.